To Our Lone Star Circle of Care Patients and Friends
These are challenging times. We hope you have all the information and resources you need to keep your family safe. To that end, we want you to know that Lone Star Circle of Care is here for you. We are open and can support you in different ways.
- In-Office Appointments. Health care services are considered essential under the Stay Home, Stay Safe orders and may continue. Lone Star Circle of Care is serving our communities and patients with in-office appointments. If you have a fever, cough or difficulty breathing, or someone in your household has a viral illness, please call 877-800-5722 rather than going directly to the clinic. You will receive specific instructions regarding your care.
- Telephone and Video Appointments. Lone Star Circle of Care providers are reaching out with telephone and video appointments. These virtual appointments are currently limited to our highest risk patients, but we are working to expand these virtual programs. Please follow our Facebook, Instagram, Twitter and website for the most recent virtual visit information.
- Keeping Patients Safe. We have made some changes to help keep our patients, staff and facilities safe. We are seeing patients for routine well visits at separate times from patients with symptoms of any illness. We are limiting visitors to the patient plus only one guest. Upon arrival, a staff member will greet you and screen you and any guest for symptoms of potential viral illness, including taking your temperature. We are additionally closing clinics one hour early to allow for extra cleaning on top of our standard infection prevention protocols.
- COVID-19 Testing. Limited drive-through testing is available at select locations. An appointment is required, and testing is offered only if you exhibit certain symptoms and history. Many patients will not qualify for testing.
Some of this information will change as we respond to the COVID-19 outbreak. Lone Star Circle of Care will continue to follow the latest guidance of the Centers for Disease Control and Prevention, Williamson County Health District, Austin Public Health, Houston Health Department and other health agencies. We appreciate the trust you place in us and will continue to keep you informed. Appointments can be scheduled online through our portal available at www.LoneStarCares.org or by phone at 877-800-5722.
Thank you for choosing Lone Star Circle of Care as your health home.