Patient Portal

The Patient Portal is your medical home on the Web. With Patient Portal, you can connect with your healthcare team and access medical information through a convenient, safe, and secure environment.

You play an important role in your own healthcare. The Patient Portal offers easy access to your medical information and tools that will make it easier to participate in decisions about your health. Stay informed by viewing your most up-to-date medical records, including test results.

You can access the Patient Portal website by visiting the Lone Star Circle of Care website and clicking in the top right-hand corner of our home page. You can directly login to the portal at https://www.nextmd.com/ud2/Login/Login.aspx.

If you would like to sign up, visit one of our clinics and ask to enroll. You will receive instructions and a token that helps verify your identity.

After receiving the eight-digit enrollment token in clinic, log onto the patient portal website. At the portal login page select “I am new here”

Review and accept the Terms & Conditions.

Select “I was given an enrollment token” Enter your enrollment token, date of birth, and the email address you provided to your doctor’s office. If you do not have an email or did not provide your email to your doctor, select the box stating “I do not have an email address on file”. Then, enter your last name exactly as you entered it on your patient registration forms at your doctor’s office. Once all fields with the red star have been completed, please select Next.

If any of the information was entered incorrectly, you will receive an error message. Please review the information entered, make any necessary changes and click Next again. If you are still presented with the error, contact your clinic location for assistance.

If the information you entered matches your patient profile, you should now be able to create your login credentials. Once all fields with a red star have been completed, select Submit to create portal account. ***IMPORTANT***All items entered are CASE SENSITIVE. Be certain to write down your entries EXACTLY as you entered them on the screen and keep them for future reference BEFORE clicking Submit. Clinic staff have no access to your user ID, password, and security questions should you forget your login information.****

The email you receive will look familiar to the one pictured below. It will contain your temporary login information including Temporary User ID, Temporary Password and Temporary Security Answer. Please make sure the temporary login email matches your information. If not, please inform Lone Star Circle of Care as soon as possible.

Select “I have a temporary username and password”. Enter your temporary user ID and password in the EXACT format provided in the example above.

If any information is entered incorrectly or does not match what is on file in your patient chart, you will receive an error message. Please review the information entered, make any necessary changes and click Next again. If you are still presented with the error, contact your clinic location for assistance.

If the information you entered matches your patient profile, you should now be able to create your login credentials. Once all fields with a red star have been completed, select Submit to create portal account. ***IMPORTANT***All items entered are CASE SENSITIVE. Be certain to write down your entries EXACTLY as you entered them on the screen and keep them for future reference BEFORE clicking Submit. Clinic staff have no access to your user ID, password, and security questions should you forget your login information.****

First, check to make sure the email is not in your junk or spam folders. If you are unable to locate the email, contact Lone Star Circle of Care by calling 1-877- 800-5722.

Remember, your username and password are CASE SENSITIVE. This means it matters whether your password and username contained CAPITAL LETTERS. First, review your entries to see if you entered the information correctly. If needed, you can get assistance with your username or password on our login page by selecting the link Need help with your username and password. Please note, this link can only be used if you have a valid email address. If you do not have an email address and are unable to remember your user ID or password, you will need to be unenrolled from the patient portal and start the enrollment process over.

After selecting the link, select the option that best fits your need. Complete the fields with a red star next to it, and then select Submit. If you experience any further issues please call Lone Star Circle of Care.

Once you have completely logged into the patient portal, you will see a section labeled “Inbox”. To the right will be a link labeled "Compose an Email" (Seen below in blue text). Select the link in order to start the process of sending a message to your provider.

Select the appropriate option in the Practice, Category, and To: boxes by selecting from the list options. Type in a brief reason for your message in the Subject: box and describe your need in the Message box. All boxes labeled with a red star must be completed in order to send a message. Then click Submit. If you miss or skip completing any items, you will receive an error informing you as to what you missed. **In the example below, the Subject field was missed**

If all fields were completed, you will receive a message informing you the message has been sent successfully.

We strive to respond to most portal messages within 48 hours (Monday through Friday, 8 am to 5 pm). Appointment requests placed before 3 pm will receive a same-day reply. Please note that these response times exclude weekends and holidays.

When a new message arrives in your Patient Portal inbox, an email alert will be sent to the personal email address you provided when you set up your account. You can go to the Settings tab of your portal account to change the alert to a text message instead. Note that the content of the secure message is potentially sensitive, and will not be sent to your personal email or text message. You can only read and write secure messages on the Patient Portal.

No. The Patient Portal’s secure electronic messaging features should not be used for urgent care matters. In the case of an emergency, dial 911.

No. All prescription refill requests must come to Lone Star Circle of Care electronically from your pharmacy. Even if your prescription bottle says that no refills remain, please call the pharmacy to start the refill process.

Most common lab test results will be viewable in your medical record. Sensitive test results (e.g., HIV tests) will be restricted from view on the Portal.

Your test results are posted to your Portal account after your doctor has reviewed them—typically within 4 business days after LSCC receives them. You can access your results by selecting the My Chart tab when logged into the portal. Once you select My Chart, you can select or scroll to results on the left hand side. Selecting the Details drop down on the right hand side will allow you to view results of that particular lab. **NOTE: There may be times where you don’t see all expected lab results in your portal account. If this occurs, you will need to perform a Personal Health Record Download before contacting Lone Star Circle of Care for assistance. (See: What is a Personal Health Record Download?)

When logged into the patient portal select the “Schedule” tab in order to start the process of requesting an appointment.

Select Practice, Provider/Group, Category, and Location from the available list items. Enter your reason for appointment. Then select a priority, make appointment for (timeframe for appointment request), start date/end date, date/time and your preferred days. Once all fields are completed please select Search.

If the preferred date/time is not available, you will receive a notification. If this is the only time that works for you select Submit Request and this will be sent to Lone Star Circle of Care staff to review. ***THIS IS NOT CONFIRMATION OF APPOINTMENT***

If your request is successful, you will move on to Select Appointment. Please make sure the appointments listed are within the dates you selected. After reviewing, please choose one of the appointment options and select “Book Appointment”. **NOTE: Only the first 5 available appointments will display. To see additional available appointments, click Load more >>

You will then be taken to the confirmation page for your appointment. Please make sure all information on this page is correct. Please read *Instructions* so that you have all needed information when arriving to clinic. If the information showing is not accurate, please contact Lone Star Circle of Care at 1-877-800-5722.

No. Much of the information in your medical record is not available here. For example, your visit notes, scanned documents and forms, and records we receive from other providers will not be displayed on the site.  For a complete copy of your medical record in paper or digital format, call 877- 800-5722 or click here.

If you feel that your portal is showing old information and has not been updated with the latest lab results or your current medication information, you can attempt a PHR download. After requested, this will be sent via message to your inbox within the portal. You can request by hovering over “My Chart” and selecting Request Health Record.

Select Submit and a document will be sent to your inbox. **Note** THIS MAY TAKE UP TO 24 HOURS**. If you have any problems opening the document, please contact Lone Star Circle of Care for assistance as there may be issues with your internet browser settings that need to be adjusted.

Parents and legal guardians of children under 13 years of age can request proxy access to their child’s account by filling out a form available at the clinic. To comply with state and federal privacy laws, access will be automatically discontinued when a child turns 13 years of age. Parents of children with documented disability or incapacitation can request an exception to this policy.

Because we encourage our teenage patients to take an active interest in their health, patients 13 years of age and older can create their own Patient Portal account.

Parents and caregivers of adults with documented disabilities or other long-term chronic illnesses can obtain proxy access to by completing an Adult Proxy Access Form.

When a child becomes an adolescent, some information in the medical record can become protected or confidential by law. To ensure confidentiality of this information and to comply with state and federal privacy laws, LSCC does not provide proxy access for Portal accounts of minors aged 13 to 17.

If your child is unable to make medical decisions on their own due to a documented medical condition or illness, you may be granted access.

NextGen is the vendor we work with to securely manage your electronic medical record information.  The Patient Portal is a customized NextGen system which provides you with the capabilities to interact with the medical record system.