Welcome to the new Lone Star Circle of Care Patient Portal. The Portal is a free online resource that puts you in control of your care at Lone Star Circle of Care. With this tool, you can:
- view your medical information and history, including your appointments, medications, vaccinations, and lab results;
- schedule and request appointments;
- securely message your provider and care team
Register for the Patient Portal
Register for the new Patient Portal here or sign up on the athenaPatient app by searching in the Apple App Store or Google Play Store.
If you were unable to register for the Patient Portal in our office, follow these four easy steps to register at home.
You can also register for the Patient Portal at any Lone Star Circle of Care clinic or sign up by using your smartphone by following these steps:
a) Make sure your mobile number is correct before sending text message.
b) Temporary password exchange: use the temporary password that pops up on the screen and complete registration on your smartphone. Note: temporary passwords expire after six hours.
Click on the questions below to learn more about the Patient Portal.
The Patient Portal is your medical home on the Web. With the Patient Portal, you can connect with your healthcare team and access medical information through a convenient, safe, and secure environment.
You play an important role in your own healthcare. The Patient Portal offers easy access to your medical information and tools that will make it easier to participate in decisions about your health. Stay informed by viewing your most up-to-date medical records, including test results.
You can access the Patient Portal website by visiting the Lone Star Circle of Care website and clicking in the top right-hand corner of our home page. You can directly login to the portal at https://29821-1.portal.athenahealth.com
The Patient Portal is for all Lone Star Circle of Care patients or caregivers of patients. Patients must have a valid email address in order to request to have an invite sent via email. Patients can also request access at a clinic during their visit. Note, patients who are ages 13-18 can request their own accounts. However, confidentiality laws prevent Lone Star Circle of Care from creating parent accounts for these patients.
We strive to respond to most portal messages within 48 hours (Monday through Friday, 8 am to 5 pm). Please note that these response times exclude weekends and holidays.
No. The Patient Portal’s secure electronic messaging features should not be used for urgent care matters. In the case of an emergency, dial 911.
Most common lab test results will be viewable in your medical record. Sensitive test results (e.g., HIV tests) will be restricted from view on the Portal.
Your test results are posted to your Portal account as soon as they are available in your chart. You will also receive a notification via email and text when your lab results are available.
When logged into the patient portal select the “Schedule” button in order to start the process of requesting an appointment.
A new window will open. You'll need to select the needed specialty (e.g., family medicine, OB/GYN) and follow the prompts to schedule your appointment.
Most of your health information is accessible via the Patient Portal. For example, your visit notes, scanned documents and forms, and records we receive from other providers will not be displayed on the site. For a complete copy of your medical record in paper or digital format, call 877- 800-5722 or click here.
Parents and legal guardians of children under 13 years of age can request proxy access to their child’s account. To comply with state and federal privacy laws, access will be automatically discontinued when a child turns 13 years of age. Parents of children with documented disability or incapacitation can request an exception to this policy.
Because we encourage our teenage patients to take an active interest in their health, patients 13 years of age and older can create their own Patient Portal account.
When a child becomes an adolescent, some information in the medical record can become protected or confidential by law. To ensure confidentiality of this information and to comply with state and federal privacy laws, LSCC does not provide parental access for Portal accounts of minors aged 13 to 17.
If your child is unable to make medical decisions on their own due to a documented medical condition or illness, you may be granted access.
When a minor child turns 13, a parent's access to the minor's patient portal account will automatically discontinue. This is because Lone Star Circle of Care must comply with certain state and federal privacy laws governing minor confidentiality. Some, but not necessarily all, of a minor's medical records may be confidential under state and federal law.
To ensure the confidentiality of minors' health records as required by law, Lone Star Circle of Care discontinues access automatically once a minor turns 13.
At that time, the minor child can obtain his or her own Patient Portal account in one of two ways:
- The minor can come into the clinic and request access be restored in person. Our electronic health record support staff will need to confirm this request with the minor (not the parent)
- The minor or the parent can request a call back from our electronic health record staff. Our staff will need to speak with the minor to verify he or she wants to re-establish access.
In either case, an email will be sent to the minor prompting him or her to establish their new separate Patient Portal account. Once a minor creates his or her Patient Portal account, the minor can then choose to grant access to a parent or guardian.
