Protecting your privacy is important for Lone Star Circle of Care. We realize that health is a personal, private subject matter, and we want you to be comfortable when communicating with us using SMS services (the “Services”). This SMS privacy policy (the “Policy”) applies solely to information collected by and through the use of the Services.
If you decide to opt-in to use the Services, you agree to abide by the terms and conditions of this Policy. The “Patient Text Message Consent Form” available here, is incorporated into this Policy. The Services are not meant to be used by children. By using the Services you are representing to LSCC that you are at least 18 years of age, or at least 13 years old with permission from your parents or guardians to access and use the Services.
LSCC, at its sole discretion, reserves the right to make changes to this Policy without prior notice to you. The Policy, as updated, shall become effective as soon as posted on this website. Your continuous use of the Services after an amended Policy has been posted shall confirm your acceptance of all changes.
What personally identifiable information is collected from you through the Services, how is it used and with whom may it be shared?
LSCC will only receive and collect information from you if you opt-in to use the Services, by completing the Patient Text Message Consent Form. LSCC, when exchanging communicating with you through the Services, will receive and collect from you includes:
- a. your mobile number;
- b. your name;
- c. your screen name, if any;
- d. device identifiers; and
- e. the text of the messages exchanged with users or sent to LSCC.
The information received and collected by LSCC, resulting from your use of the Services, will be stored and retained in our servers, which may be owned or serviced by third parties, consistent with LSCC’s record retention policies, which may be periodically amended at LSCC’s sole discretion, without notice to you.
How do we use your information?
LSCC uses the information collected through the use of the Services to improve its services and enhance your health care experience. LSCC may send you appointment reminders, service
announcements, health education and awareness tips, for research activities and for anonymous reporting to our internal and external clients and partners, as allowed by law.
When can we disclose your information?
LSCC will NOT share information you exchange with us via SMS (including personal identifiable information – name, phone number, etc.) with third parties, unless we have your written consent.
Every disclosure of your information is subject to federal and state legal requirements and shall conform to LSCC’s Notice of Privacy Practice.
How secure is your information?
LSCC strives to ensure the security of your information. However, not withstanding our technical and administrative safeguards, we cannot guarantee that malicious or unauthorized actors will not gain access to your data through illegal means or by accessing other platforms not within our control, that are used for the transmit information between you and LSCC.
How to Contact Us
Contact us by calling 1-877-800-5277 if you have any question regarding this Policy or would like to Opt-In or Out of the Services, at any time.
You may also reach us at:
Lone Star Circle of Care
Attn: Privacy Officer
205 E. University, Suite 300
Georgetown, TX 78626
Phone No. (512) 686-0152