Medical Records Requests

Medical Records Requests

Requesting Medical Records Just Got Easier!

To improve the speed and security with which we can fulfill medical records requests, we have partnered with BACTES, a release of information provider located in Austin, Texas. Because BACTES is the industry leader in quality, we are confident your personal health information is in safe hands. Our partnership with BACTES means:

  • Faster processing of your records request
  • Accurate and complete records every time
  • Prompt customer service for all questions
  • Online portal where you can review the status of your request

Fee Notice: In some instances, there may be a fee based on the materials and labor costs required to complete your request. If you select the 2-year abstract option this fee is capped at $25, and it may be much less. Please review our Disclosure Authorization and Fee Letter (English | Spanish) for more information.

To Request Records Today: Please complete the first page of this form (Spanish) and fax or mail it to BACTES using the contact information below. Third party requestors should also contact BACTES using this information.

  • Request by Fax: 858‐244‐3481
  • Request by Mail: BACTES | 11130 Jollyville Rd., Suite 303 | Austin, TX 78759

Patients can also request and complete a form at one of our clinic sites. You can reach BACTES at (512) 596-0292 with any questions or concerns you may have about our new process.

Outside Providers:  STAT and urgent request requests for records should be directly faxed to the appropriate clinic for processing. Sending these requests to BACTES will cause the request to be delayed. If you are sending records to us, these should also be sent by fax to the appropriate clinic—not to BACTES. Thank you.