Medical Records Requests

Medical Records Requests

Request your records online with Healthmark

Our patients can now request and download complete health records online through Healthmark Group, our partner for providing fast, secure, and accurate copies of medical records. Lone Star Circle of Care and Healthmark Group are pleased to waive all copying fees for Lone Star Circle of Care patients.

To request copies of your medical records online, follow these steps:

  1. Click here or visit www.HealthMark-Group.com  and select “Requestors.”
  2. Login to the MedRelease tool (note: if it is your first time using this tool, you will need to create an account).
  3. Once logged in click “Submit Request” to complete the HIPAA-Compliant Electronic Authorization form.
  4. After the Electronic Authorization Form has been completed click “Authorize Release” at the bottom of the page.

Other ways to request your records

For the fastest, easiest access to your health information, use our online Patient Portal. Please be aware that the portal does not contain your full medical record. For example, your visit notes, scanned documents and forms, and records we receive from other providers will not be available on the Portal.

If you need copies of information that is unavailable on our Portal, follow the instructions above to request records through Healthmark. You can also fill out our paper request form and give it to staff at your nearby clinic. The form is available in English and Spanish. Or submit your request by fax or mail:

Fax: 512-863-3895

Request by Mail:
Lone Star Circle of Care
Attn: Custodian of Records
2423 Williams Dr. Suite 107
Georgetown, TX 78626

Your records will be released as specified by you in the Authorization form. Once processed, you will receive a notification via email or standard USPS delivery with instructions on how to retrieve your records. To expedite the delivery of your records, please provide your email address on your authorization.

Check the status of your request

To check the status of a previously submitted request please contact HealthMark Group directly by phone at 800-659-4035 or by email at status@healthmark-group.com.

Outside Requestors

Providers,  STAT and urgent request requests for records should be directly faxed to the appropriate clinic for processing. Sending these requests to Healthmark will cause the request to be delayed. If you are sending records to us, these should also be sent by fax to the appropriate clinic—not to Healthmark.

Payers and institutional requestors, please use Healthmark Group’s Medrelease tool to request copies.