You may address your safety and quality of care concerns to Lone Star Circle of Staff:
- Clinic Operations Manager at any site;
- Communications Department: (toll-free) 1-855-572-2896
- Patient Experience Department: [email protected];
- Privacy Officer: 512.686.0152, ext. 10437 or [email protected]
Other Concerns
If you have a question or concern about your statement, please contact our Billing Department at 512-931-2190 or email us at [email protected].
If you need assistance, have questions or concerns regarding scheduling an appointment, please contact our Patient Navigation Center at 877-800-5722. You can also reach a representative by clicking on the chat icon on our Homepage or Contact Us page.
The Joint Commission
The Joint Commission is an independent, non-profit organization which is the world leader in evaluating the quality and safety of health care organizations across the country. LSCC has been accredited by the Joint Commission, a distinction many health care organizations do not have. At LSCC, we believe quality and safety in health care are important and have incorporated Joint Commission standards into the care we provide.
The Joint Commission Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Fax: (630) 792-5636
Online: Submit a patient safety event or concern
Discrimination concerns
LSCC is committed to providing patients and their families a Medical Home free of harassment or unlawful discrimination (see our statement of Non-discrimination). If you are concerned that LSCC has treated you differently or negatively on the basis of race, color, national origin, age, disability, sex, or sexual orientation, please contact our Communications Department at (toll-free) 1-855-572-2896 or [email protected].
In addition, you can contact the Texas Department of State Health Services at:
Civil Rights Office Texas Health and Human Services Commission
701 W. 51st St., Mail Code W206
Austin, Texas 78751
Toll-free: 1-888-388-6332, TTY: 1-877-432-7232 (or use the relay service of your choice)
Fax: 512-438-5885 Email: [email protected]
Or, file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services 200 Independence Avenue,
SW Room 509F, HHH Building
Washington, DC 20201
1-800-368-1019, 1-800-537-7697 (TDD)